The Conversation IS the Relationship

"Our most valuable currency is not money, it's not IQ, it's not good looks, it's not charisma, it's not multiple degrees, fluency in three-letter acronyms, the ability to build a really cool PowerPoint deck...it is relationships. Emotional capital. And so, in my view — and I work with companies all over the world — the next frontier for exponential growth — whether it's an individual in his or her career or for an organization or for an entire industry — and the only sustainable competitive edge, unless you have a monopoly — lies in the area of human connectivity."

~ Susan Scott  

See also: 

• Fierce Conversations: Achieving Success at Work and in Life One Conversation at a Time 
• "The Case for Radical Transparency," TEDxOverlake
• "Memo to Leaders," from Fierce Leadership: A Bold Alternative to the Worst "Best" Practices of Business Today